All returned goods must be brand new, unused, and have all original designer clothing labels attached.
The shoes must be returned in the original box.
Underwear and socks must be returned in unopened packaging.
Skin care products and cosmetics must be unopened, well-sealed, and kept in their original packaging.
Products marked as final sale cannot be returned or exchanged.
If you have any other questions, please contact our customer service team at [email protected]
Returns must arrive at our location with the label provided by us within 30 days from the date of purchase. Items received after this period will only be accepted by kadisam at its sole discretion. Please note that if the item has not been shipped, the order can only be cancelled within 24 hours of purchase. Any cancellations initiated after the 24-hour period has elapsed will incur a cancellation fee of $25, and it may not be possible to cancel any orders that contain items that have already been shipped.
Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers.